Frequently Asked Questions

Everything you need to know about shopping at Carlin Brothers Mercantile.

How long will it take for my order to ship?

Most orders are processed within 1-3 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Please contact our support team to initiate a return authorization.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact us within 1 hour of placement if you need to make changes, and we will do our best to accommodate you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.